Method of payment
- We accept the following credit cards: Visa and Mastercard.
- The ticket sales system uses a secure server with the latest encryption technology.
Print the tickets at home
- You must print your tickets at home. On the day of the event, you must come with the tickets printed on paper in order to be able to enter the venue.
How can I check that the purchase has taken place correctly?
- If your purchase has taken place correctly, you will receive a confirmation e-mail with detailed information on the purchase you have just made. This e-mail may not reach your in-tray as some Internet services flag it as spam. We recommend you always check the "spam" section.
- You can also check it by consulting your card statement or online banking service.
Cancelling the purchase
- An error during the purchase or failure to attend the event, among other reasons, will not be grounds for a refund of the sum or any modification to tickets purchased. The purchase amount of the tickets will only be reimbursed in the event of a technical problem or cancellation of the event.
- No changes or refunds will be accepted after the transaction has been carried out.
IMPORTANT PURCHASE INSTRUCTIONS AND CONDITIONS
- Possession and/or use of this ticket entails specific acceptance of all the terms and conditions associated with the ticket and ratified during the purchase process.
- This ticket's code allows admission to the all event venue areas.
- Ilovezumi S.L. cannot be held responsible for any problem arising from the illegal duplication of this ticket.
- The Organizers reserve the right to take the measures they deem appropriate in the event of the appearance of duplicate tickets, including refusal of admission to the venue.
- The Organizers reserve the right to change the schedule of the event without prior notification.
CUSTOMER SERVICE SUPPORT
- Our head office customer support team has the skills and product knowledge to fully support your needs, feel free to contact us anytime.
- Customer Service : firstname.lastname@example.org and +34932113110
- Legal address: Vallirana 69, atico, 08005 Barcelona
- Vat Number: B65408387